Frequently Asked Questions

All products are delivered digitally. Right after payment you’ll see an instant download link on the confirmation page, and you’ll also receive an email with the same link. delivery download email link instant access digital products

Files are provided in PDF format only. Downloads include variants prepared for home/office printing (print-ready with optimized margins/bleeds where applicable). DOC/DOCX files are not provided. formats pdf print ready printing doc docx not provided

PDFs are intended for ready-to-use viewing and printing. Limited edits may be possible in compatible PDF editors (e.g., form fields, if included in a specific template). Fully editable DOC/DOCX sources are not part of the deliverables. pdf editing limited form fields pdf editor no docx source

Yes—if your PDF editor supports image/color replacement, you can add a logo and adjust color accents. For deeper customization, please request a custom build. branding logo colors customize pdf editor

By default we supply layouts in US Letter (8.5”×11”). Many products also include A4 and sometimes US Legal. Margins are tuned for office and professional printers. page size us letter a4 legal margins

Yes. PDFs are configured for crisp printing (vector text/lines). For specialized press needs, contact us to prepare print specifics (bleeds, color profiles, etc.). print quality vector pdf high resolution press

No. Your license is non-exclusive and non-transferable. You may use the templates for your business needs. Agencies may deliver final, filled PDFs to clients, but not the original template files. Contact us for multi-seat licensing. license resale redistribution share agency multi seat

Yes. Most text fields in the PDFs can be localized in your editor. Date formats and currency symbols can be adjusted manually for your region. localization language date currency region pdf

Yes. Send a brief, brand assets, and required fields—We’ll scope the work and prepare PDFs tailored to your print/brand requirements. custom template design brief brand pdf

Try downloading again from your order email and ensure a stable connection. If the issue persists, contact support with your order number—We’ll re-issue access or send a fresh build. download error corrupted reissue support

Refunds are available only in exceptional cases (non-delivery or unresolved technical issues). See our Refund Policy for details. refund non delivery technical issue policy

Yes. We process payments via LiqPay (a service of JSC CB “PrivatBank”). Card data is encrypted and may require 3-D Secure verification. We never store complete card details on our servers. payment security liqpay 3ds visa mastercard apple pay google pay privat24

Yes. After successful payment you’ll receive an email with order details. The LiqPay receipt includes a payment_id / order_id. Tax invoices are issued by Zynerqo; add your tax number at checkout to have it appear on the invoice. invoice receipt tax vat liqpay

We periodically update popular templates for clarity and print compatibility. When an update is released, you can re-download the latest version from your order email or from your account (if applicable). updates re download latest version