§1Introduction
By visiting our website or purchasing our products, you agree to this Privacy Policy. If you do not agree, please do not use our services.
§2Information We Collect
- Order & contact data: name, email, billing details and order metadata needed to fulfill your purchase.
- Transaction data: payment status, amount, currency, and limited checkout metadata. Card/banking details are handled by our payment provider; we do not store full card numbers.
- Technical data: IP address, device/browser info, and cookies for essential site functionality, security and analytics.
- Support communications: messages you send to our support team and related attachments.
§3How We Use Information
- Provide, operate, and improve our products and website.
- Process orders, deliver digital products, and provide customer support.
- Send service messages (order emails, access links, important updates).
- Monitor security, prevent fraud, and comply with legal requirements.
- Analytics to understand usage and improve usability and performance.
§4Cookies & Similar Technologies
We use cookies for essential functions (e.g., secure checkout), preferences, and analytics. You can control cookies via your browser settings; disabling some cookies may affect site features.
- Essential: required for login, checkout, and basic security.
- Functional: remember preferences (e.g., locale, form state).
- Analytics: aggregate usage to improve the product.
§5Payments & Billing
Payments are securely processed by our authorized payment provider (Merchant of Record). The provider acts as the seller of record and issues your receipt/invoice. We do not receive or store your full card details.
At checkout, our payment provider may collect and process your payment information and limited personal data to complete the transaction and for fraud prevention and tax compliance.
§6Data Sharing & Disclosure
- Service providers: e.g., hosting, email delivery, analytics, and payments (our payment provider/Merchant of Record) under contracts that limit their use of your data.
- Legal: when required by law or to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or asset sale (we will notify you where required).
- Aggregated data: non-identifiable insights that do not reveal individuals.
§7Data Retention
We keep personal data only as long as necessary for the purposes described above—e.g., to fulfill orders, provide support, meet accounting/tax obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
§8Security
We implement technical and organizational measures to protect your data, including encryption in transit (HTTPS), access controls, and regular reviews. No method of transmission or storage is 100% secure; we work to continually improve our safeguards.
§9Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise your rights, contact us at support@zynerqo.com. We may need to verify your identity before acting on your request.
We do not sell your personal information.
§10International Transfers
Your data may be processed in countries other than your own (e.g., the EU, UK, or US). Where required, we use appropriate safeguards for such transfers.
§11Children’s Privacy
Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided personal data to us, please contact us so we can delete it.
§12Changes to This Policy
We may update this Policy from time to time. Changes take effect upon posting on this page. Please review periodically for updates.
§13Contact & Controller
Data Controller: Zynerqo (operated by FOP Oleksandr Isaienko, Ukraine)
Address: г. Киев, Ушинского 40 a/s 341
Email: support@zynerqo.com